
How it all began...
Returns Policy
I'm dedicated at offering premium products and upholding the highest standards of customer service.
I want you to absolutely love your purchase, which is why my returns and exchange policy is straightforward.
If for any reason you're not satisfied with the socks or slippers you've received due to sizing, length, or feel, you have a 30-day period from receipt to return them. Kindly send me an email at hello@designsbyshin.com to notify me of the return. Please include your name and order number in your email to help me locate your original order efficiently. Once i've received the socks back at our office, we'll issue a full refund, excluding the original shipping costs. Please note that you'll be responsible for the return shipping costs.
To qualify for a full refund, the socks must be returned in their original packaging and in the same condition as when you received them. We cannot accept socks that show signs of extended wear. For example, if you've purchased a pack of socks and return all of them, we'll refund the cost of the unworn pairs.
If you've received a faulty or damaged item, simply provide me with a photograph of the fault, and I'll credit you with a full refund, including shipping costs. Contact me at hello@designsbyshin.com, and I will promptly address the issue.
In the rare event that I've sent you the wrong socks, please get in touch, and I will swiftly send you the correct ones.
Your satisfaction is super important to me, and I'm here to ensure you have a positive experience with my products.
Let customers speak for us
from 707 reviewsI've bought from Shin on two separate occasions, and their socks are cute and comfortable. I enjoyed my first purchase so much that I returned later buying even more socks for myself and for gifts for others. They arrived on time and as advertised. They feature regularly in my rotation of socks throughout the week. They've been good talking points too when others have noticed the design.
Made an order over the busy Xmas period, and my order sent out extremely quick :) . Unfortunately AusPost let us down by losing the parcel.
Not to worry, Shin was excellent at following up and correcting the situation. I was kept well informed and my order was resent. Very happy customer!
What a legend!
I purchased 3 pairs, 2 being gifts.
They arrived and noted one pair had some issues, I reached out to Shin, responded straight away and immediately rectified the issue.
Love the professionalism.
Have to support small businesses.
Cheers Shin.
The quality and comfort of the socks and slippers are unbeatable! The designs are also super cute. 100% recommend as a gift (or even something cozy for yourself).
Shin responded really quickly and provided quality slippers. Designs were exactly like the website photos.
I love the pair so much. I bought it as a gift and ended up getting another pair because its so fluffy and warm, can be used both indoor and outdoor
Very comfy and super cute
I bought these matcha slippers as a gift for my friend and he loved them! I am keen to buy a pair for myself especially after just getting back from Japan 🥰
Got it as a gift to a friend, the design is so cute ☺️
Really cute slippers, but even better, they are so comfortable!
Bought these and the matching Onigiri socks for my partner for Christmas (which she absolutely adored).
They came beautifully packaged, exactly as described, posted quickly and the quality is outstanding. Highly recommend!
Arrived promptly, product is exactly as advertised, and sizing was perfect too! Thank you!
I had been seeing these everywhere on social media and they look just like the videos. A very cute set and bright colours.
I'd been planning on buying slippers from Shin for AGES and so SO wish I bought them earlier. They are amazing, so cute yes, but so SO comfortable and the quality is amazing! They are far superior to other cute trendy slippers I'd bought from some of Aus's bigger brands. And the socks are brilliant, so comfy - and thick, not thin to wear out quickly.
So glad I bought two bundles haha!
These not only look good but they are super comfortable. Bought for a gift but I may need a pair also.